MembersHealth
App Redesign
MembersHealth is a digital healthcare app that connects patients with doctors via voice or video calls. Users can book medical appointments, manage prescriptions, and access other health services for themselves and their family members.
Team
Solo
Role
UX & Product Designer
Timeline
1 Month
Tools
Figma, Illustrator, Photoshop
Project Overview
MembersHealth is a 24/7 virtual healthcare platform that allows members to:
Book appointments with medical doctors or mental health professionals
Connect via video or voice call
Manage care for family members or dependents
Access a health library powered by iMD
The platform is built for fast, on-demand care - anywhere, anytime.
Problem
The original app had major usability issues:
Poor visual hierarchy made it hard to scan or take action
Key services (booking, calling, managing members) weren’t easy to find
The design lacked consistency and accessibility
Flows like sign-up and appointment booking felt cluttered and frustrating
This led to user confusion, higher support needs, and low confidence in the platform - especially problematic in healthcare.
Goals
Simplify the user experience
Surface core actions immediately
Improve UI consistency, trust, and accessibility
Streamline booking and appointment flows
Make it easy for caregivers to manage family care
The core features were there, but the design made it hard to trust or navigate, especially when users needed care fast.
UX Approach
With limited user research available, I focused on:
Heuristic evaluation of existing flow
Feedback from stakeholders and developers
UX best practices (clarity, contrast, hierarchy)
Prioritizing tasks over visual decoration
Key UX Improvements
Area
Before
After
Homepage
Generic, cluttered
Action Personalized greeting, avatar, clear actions
Action Buttons
Low contrast, unclear use
Icon-based actions for doctor calls, video visits, health services
Appointment Flow
Dense layout, no guidance
Step-by-step selection (service → time → confirm)
Confirmation
Lacked visual feedback
Success screen with option to “Add to Calendar”
Login
Minimal, uninviting
Clean design, social sign-in, clear hierarchy
Visual Highlights
Clearer hierarchy, personalized greeting, surfaced key actions
Modernized entry screen with improved hierarchy, contrast, and clarity
Replaced cluttered text layout with guided task flow
A simplified experience from service selection to confirmation
Visual clarity and positive reinforcement at the end of task
Testing & Feedback
Conducted internal usability walkthroughs with developers and stakeholders
Stakeholders validated the new design as a major improvement in clarity and visual trust
The redesign served as the foundation for future user testing and iteration
Results & Internal Feedback
The redesigned app was reviewed by internal stakeholders and development teams.
Stakeholders noted the new UI better aligned with the core service goals and felt easier to navigate
Developers appreciated that the updated design reduced ambiguity during handoff
The simplified flows and clear action hierarchy set a strong foundation for future user validation and rollout
These outcomes validated the redesign direction and confirmed it was a measurable improvement over the original.
Final Design & Interactive Prototype
Below is a snapshot of the final screens from the redesigned MembersHealth app. The new design emphasizes clarity, accessibility, and speed, helping users get connected to healthcare professionals quickly and confidently.
These screens showcase:
A cleaner homepage with clearly surfaced core actions
A simplified appointment booking flow
An accessible and welcoming sign-up experience
A focused confirmation state with strong user feedback
Updated navigation and visual hierarchy across the app
Reflection
This redesign project focused on creating a cleaner, more intuitive experience for accessing virtual healthcare. With limited research and time, I leaned on UX heuristics, stakeholder input, and task-based design principles to improve usability, trust, and flow clarity.
What made this project unique was its strategic role: the app was intended as a temporary solution while our team explored white-labeling a larger enterprise platform with broader capabilities. Knowing this, we intentionally designed for clarity, speed, and core task validation, rather than building out a full-featured product.
Despite its temporary nature, the redesign helped us:
Clarify user flows around booking, calling, and managing care
Improve internal team alignment and development velocity
Test UI patterns that could be carried into future platforms
This experience reinforced the value of designing for the current state while planning for scale — and how thoughtful UX can bridge product gaps during transitional phases.
What I Learned
I learned how to prioritize UX improvements even without direct access to users
This project showed me the impact of clarity and structure in high-stakes use cases like healthcare
I grew more confident balancing stakeholder needs with user-centered design principles
I strengthened my ability to collaborate cross-functionally with devs during redesign execution
Key Takeaways
Trust and clarity are critical in healthcare UX
Even without research, heuristics and visual design principles can lead to measurable improvement
Surface core tasks early, reduce cognitive load, and support multiple user types