MembersHealth
Onboarding and booking flow for MembersHealth members.
Team - Team of Two
Role - Product Design (UI/UX). User Research
Timeline - 2 Weeks
(MAR. 2024 - APR. 2024)
Tools - Figma, Webflow, Simplybook.me
MembersHealth is a service that brings together medical doctors and mental health clinicians to deliver comprehensive and compassionate care. It Empowers organizations to be more dynamic, responsive, and results-oriented by focusing on physical, mental, career, financial, and community well-being.
Overview
The problem with the current booking is that every new booking is seen as a "new client" by the system which bogs down the database. It also creates an extra step for the Careteam as they have to double check
Finding the Problem
The goal for this booking and onboard redesign is to be able to clean the database. Improve User workflow and
Improve client's experience by being able to have information saved for their next booking.
Goals
User Interviews
To understand the problem we have with the current flow of the booking form, I decided to interviews the users that are using the booking form to better gain an understanding of their needs. I extracted the one prominent quote from each user group
Jasmin
Careteam
"Lorem ipsum dolor sit amet, consectetur adipiscing elit. Morbi vel turpis feugiat, auctor tortor ac, mattis magna. In ut turpis at augue facilisis venenatis a vel leo."
Debby
Call Centre
"Lorem ipsum dolor sit amet, consectetur adipiscing elit. Morbi vel turpis feugiat, auctor tortor ac, mattis magna. In ut turpis at augue facilisis venenatis a vel leo."
Tom
Client
"Lorem ipsum dolor sit amet, consectetur adipiscing elit. Morbi vel turpis feugiat, auctor tortor ac, mattis magna. In ut turpis at augue facilisis venenatis a vel leo."
User Flows
We then decided that we needed to map out the current booking form so that we can have a better idea of the pain points that the users made. That was we have a visualization of what we are dealing with.
The problem with the current booking is that every new booking is seen as a "new client" by the system which bogs down the database. It also creates an extra step for the Careteam as they have to double check
User Needs
The problem with the current booking is that every new booking is seen as a "new client" by the system which bogs down the database. It also creates an extra step for the Careteam as they have to double check
Emergent Needs
To solve the problems that the users are having we decided to introduce a login feature to the booking system.
Solving the Problem
The problem with the current booking is that every new booking is seen as a "new client" by the system which bogs down the database. It also creates an extra step for the Careteam as they have to double check